Seeking first to Understand

Seeking first to Understand

In a world of instant Internet feedback, we have become addicted to approval. Beyond acceptance, appreciation and attention, one of an individual's greatest desires is to be understood. Just as giving is a precursor to receiving, seeking first to understand is essential to being understood. And active listening is the key.

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How to complain so the recipient will thank you

How to complain so the recipient will thank you

As human beings, we owe allegiance to those we choose to serve so long as it's a mutually beneficial relationship. Part of that allegiance is being willing to share the feedback they need to hear, even if it's uncomfortable, making sure they understand that it's coming from a place of love and support. Feedback is the breakfast of champions. Sometimes it can taste bitter, but ideas on how to move forward can help the recipient quickly digest it and grow.

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